Today, I stopped by my local Office Max store to do some price comparison shopping on two types of printer ink, two sizes of photo paper, mailing labels, envelopes and postcard stock. The reason for these items is the 50th anniversary of My Lovely Wife’s parents later this year. There is a LOT of printing to be done in this project. My Lovely Wife has done a lot of work on scanning old photos and stuff. She also has done a great deal of price shopping. So, she asked that I stop by on my way home. No big deal right? Huh uh…
My Lovely Wife emailed me a list of specific items to compare prices on. I received this list as I started walking around the store. I knew I needed prices on ink, and what ink specifically, so I started there. I write down some prices and move on to the paper area. I finish up there and then go back to the ink. Now, keep in mind, this is Office Max. You can not walk 15 feet without being addressed by an associate wanting to help. “No thanks, I’m fine” was the phrase of the day! Anyway, this took all of about 15 minutes. As I was jotting notes in my pocket pc, another associate came up to me and asked if I needed help. I said no thanks, I am just doing some price comparison shopping. This associate asked what kind of ink I was looking for so he could help me find it. I thanked him and told him that I was staring at the ink I need, I just needed to write down the pricing. He said “well, you have been here for 30 minutes now.” I must say, I was shocked by this. I knew for a fact it had not been 30 minutes, and really, what if I had been in there that long? Typically, when someone is spending time comparing products and prices, if they have the best deal, there will be a great deal of purchasing done. Meaning money for the store. I told this employee, whose name tag read “Lewis” that I had been in the store for only 15 minutes and inquired as to why it was such an issue that I was shopping. Lewis said that they sometimes get price comped by competitors and this was a problem for them. I smiled and assured him that I do not work for a competitor, but that I was simply a consumer wanting to make sure I got the best deal for my money. Lewis reiterated that I had been in the store for a long time. I asked him if I could speak with the store manager. He told me that he is the store manager. I then asked why price shopping is a problem. Has he never heard of people price shopping? He said “yes, online.”
Again, I was completely taken aback by this. I did absolutely nothing wrong. I have never been treated like this as a consumer. I asked him to contact his district manager and have him call me. I gave him my phone number and he wrote it down. I then told Lewis that I had more shopping to do and if he had an issue with me being in his store, he should now ask me to leave. He told me he would give me “a little more time” then left.
There was a point where I wanted to keep looking for anything just to see what happened, but I stuck to my list and left it at that. As I headed to the front, I saw that Lewis was running a register and assisting another customer. I waited. As the customer completed his transaction and left, I approached Lewis. I told him, “I just wanted to let you know that I am now leaving your store since you are so concerned about my time here. I am looking forward to hearing from your district manager within the next couple of days. If not, I will call further up the chain and request a face to face meeting.” Lewis stated “that won’t happen.” I smiled and said “someone will be concerned with customer service the further up I go.” I got his last name before I left and exited.
So, the moral of the story it seems is this: If you HAVE to go to Office Max, I suggest you draw a flight plan so you can swoop in, get your stuff and get out before the 15 minute time limit hits.
Oh, and by the way, Office Depot had better prices anyway. So the SECOND moral is to make sure you check prices there as well! This makes me wonder, how much price matching would they do? Hmmm…interesting thought though.
Absolutely ridiculous. I will post updates as they come in.


